Common questions

Straight answers.

Isn't this just ChatGPT?

No. ChatGPT is a chat window you open and close. This is a system installed on your computer that remembers your business, preps your meetings before you ask, drafts your recurring work, and runs the workflows you define.

What happens to my data, and who can see it?

The system and its memory live on your own computer and in your own accounts. We never log in to it and we don't host it. The thinking runs through Anthropic's Claude on your own subscription, and during setup we walk you through your plan's privacy and data-retention settings. What you email us stays in our business mailbox, and on the Care Package we get a monthly health summary of counts and status, never your content. You get a plain-language walkthrough of exactly what leaves your machine before anything is installed.

How is this different from hiring an ops person?

An ops hire costs a full salary, takes months to train, and can leave with everything they know. This costs a fraction of that, is working within weeks, and its memory lives in a system you own. It takes the repetitive, recurring work, not the judgment calls only a human should make.

What happens if I want to stop?

You keep everything. It runs on a computer and accounts you own, so there's nothing to hand back. Your files, data and accounts are always yours. Cancel the Care Package anytime and it keeps running on the last version installed. If an install is refunded or goes unpaid, our software can be paused or removed after 15 days' written notice (terms, Section 10), never your data. What stops is our updates, security updates, fixes, reports, and support.

What if I want to cancel my Care Package?

The Care Package renews automatically, monthly or yearly, so it never lapses by accident. Use our cancel page or email support@commandkey.ai anytime. No call, no runaround. Monthly Care ends at the end of the month you've already paid for, and you aren't charged again. Your system keeps running on the version that's installed, on your computer and in your accounts. What stops is our tested updates, security updates, fixes, the monthly report and support, including text support. A month that has already started isn't refunded. If you prepaid for the year, cancelling stops the renewal and you keep the Care Package through the end of the year you paid for. There's no refund for the remaining months.

What do I need on my end?

A Windows computer you own that can stay on (Mac isn't tested yet), a Claude subscription you pay Anthropic for directly, and outbound access to api.anthropic.com, claude.ai, and github.com. A locked-down corporate firewall is the most common thing that stalls a build, so we ask about your IT setup before scheduling, not after.

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